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Moon Smile Clinic ("we", "our", or "us") operates a messaging-based patient communication system integrated with Facebook Messenger, Instagram, and WhatsApp. This Privacy Policy explains how we collect, use, and protect your personal information when you interact with us through these platforms.
1. Information We Collect
When you contact us through Facebook Messenger, Instagram Direct, or WhatsApp, we may collect:
- Your name and profile information provided by the platform
- Your phone number (if shared)
- Messages and media files you send to us
- Timestamps and message metadata
- Your city or country (if provided)
2. How We Use Your Information
We use the information collected solely for the following purposes:
- Responding to your inquiries about dental treatments
- Providing personalized treatment plans and quotes
- Managing appointments and follow-up communication
- Improving our patient communication processes
We do not use your information for advertising, sell it to third parties, or use it for any purpose beyond direct patient care and communication.
3. Messaging Platforms
Our application integrates with Meta platforms (Facebook Messenger and Instagram Direct). When you message us through these platforms, your data is also subject to Meta's Privacy Policy. We only receive the data that Meta shares with us through their Messenger API.
4. Data Storage
Your messages and contact information are stored securely on our private servers hosted at moonsmileclinic.com. Access is restricted to authorized clinic staff only. We implement reasonable technical and organizational measures to protect your data.
5. Data Retention
We retain your conversation history for as long as necessary to provide our services and for legitimate business purposes. You may request deletion of your data at any time by contacting us directly.
6. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Withdraw consent for us to contact you at any time
7. Third-Party Services
We use the following third-party services to operate our communication system:
- Meta (Facebook / Instagram) – Messaging platform
- WhatsApp Business API – Messaging platform
- n8n – Workflow automation (self-hosted)
These services operate under their own privacy policies. We do not share your data with any other third parties.
8. Children's Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated date. We encourage you to review this page periodically.
10. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us:
- Email: info@moonsmileclinic
- Website: moonsmileclinic.com
Contact Moon Smile Clinic